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The hotel is subject to a large number of internal and external audits by our main tour operators, the national health department (Secretaría de Sanidad) and several laboratories.
On a corporate level since June 2010, ur group implemented an organic material composting program. We recover all the waste of fruits and vegetables generated in our kitchens. This way, we reduce the consumption of fertilizers and pesticides.
REDUCE REUSE RECYCLE
On a corporate level, we changed food ware, disposable cups and straws for reusable or biodegradable ones, thus reducing non-recyclable waste. We have a strict purchasing policy that gives preference to suppliers that meet certain criteria such as the use of recycled materials, a smaller volume of packaging or efficient logistics, among others. We have a solid waste separation system and also recycle paper and cardboard. We have placed several green points in the hotel so you can contribute to this initiative.
Palladium Hotel Group has established strict quality policies with the aim of implementing and maintaining a management system based on total quality. Our management team is always concerned with continuous improvement in order to offer its customers services that meet all their expectations and achieve their satisfaction and loyalty.
For this, we use various channels through which our guests can leave their feedback and their comments:
∙ On our website and TripAdvisor.
∙ In social media.
∙ Contacting the management team directly.
∙ Through our interactive satisfaction surveys found in PortalTRShotels.com, PortalGrandPalladium.com and PortalFamilySelection.com.
Our commitment is to offer you the highest quality. We are aware of the importance of enjoying your holidays surrounded by the best services and products. Without the efforts of our staff and our guests, achieving these sustainability, social responsibility, food hygiene and satisfaction awards wouldn't have been possible. At a corporate level, most of our hotels have the following recognitions and affiliations:
· EarthCheck Gold
· Blue Flag
· Distintivo H
· Distintivo S
· Travelife Gold
· Empresa Familiarmente Responsable
· Empresa Incluyente
· Empresa Socialmente Responsable
· Certificado de Excelencia TripAdvisor
· Super Empresas Expansión
· Members of ECPAT
· Members of MARTI
· Members of The Code
On a corporate level, we managed to reduce the average energy consumption per guest with energy-efficient lighting and energy consumption controllers, automatic thermostats and motion sensors and by making the most of natural light.
On a corporate level, we have greatly reduced water consumption with eco-friendly faucets, leak detection programs, osmosis plants, automatic irrigation systems and a washing program for towels and linen.
CHEMICALS AND WASTE DISPOSAL
Most of our chemicals are biodegradable. We have automatic systems to make their use more efficient. There are containers for used batteries at the front desks. We have a specific area of temporary storage of hazardous waste, which is removed by an authorized company.
MORE THAN WORDS, FACTS
We raise environmental preservation awareness in local society. Our staff receives continuous training on this subject and know the environmental management system perfectly. We participate in reforestation of parks and beach cleanings. We also make monetary and material donations to neighboring communities. We give conferences in schools and we organize visits to the hotel.
Our staff is known for their good practices in both their personal and professional environment. Just like us, you may be part of our sustainability effort:
∙ Close the faucet when washing your teeth and use a glass to rinse.
∙ If you detect any leak in your suite or room, notify the situation as soon as possible.
∙ Close the faucet or shower while shaving or using the sponge in the shower.
∙ Don't use the sink as a garbage bin.
∙ Make the best of daylight.
∙ Don't leave lights on or any electronic device unnecessarily.
∙ Whenever possible, flush the toilet with the least amount of water.
∙ Use the AC only when necessary and turn it off when the suite or room is comfortable for you.
∙ Leave used batteries at the front desk or on top of your suite or room's desk.